- Shipping & Returns
Shipping & Returns
We have a 30-day return policy on all IN STOCK items. Please check with us to make sure the item you are interested in is an in stock item. We do not offer returns for any items that are not considered in stock items. If you are unhappy with an in stock product for any reason, email us at firstname.lastname@example.org. There will be a 15% restocking fee on ALL returns. Refunds are refunded to the credit card used to make the original purchase within thirty days of refund approval.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If your Item is a personalized item and the personalization is wrong due to incorrect entry on the personalization form we will work to get you the product that you desire.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to anywhere in the continental United States for a flat rate of $19.95. Our production and shipping time is 2-3 weeks. If you need a rush on your shipping please email us at email@example.com. For orders outside of the continental United States email us at firstname.lastname@example.org and we will get back to you with a shipping quote. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When your order has shipped you will receive an email with the shipping tracking number.